## Our customer satisfaction index

## Evaluation criteria

Service

reception@liberahotel.com

+33 (0)2 31 72 78 78

Best price guaranteed !

Service

4.8 / 5

4.4 / 5

4.0 / 5

4.6 / 5

4.4 / 5

4.4 / 5

4.4 / 5

28 day(s) ago
31/01/2020

Notation : 70 %

Good food whit nice different kind of taste and the portion was perfekt. good service

Service

Notation : 60 %

Breakfast

Notation : 60 %

Room

Notation : 80 %

Location

Notation : 60 %

Cleanliness

Notation : 80 %

Price

Notation : 80 %

170 day(s) ago
11/09/2019

Notation : 80 %

We had a fine stay at Libera, Caen. The staff was very friendly en helpful. What we didn't like was a chain-smoking neighbor on the balcony, but that's hardly the fault of the hotel.

Service

Notation : 80 %

Restaurant

Notation : 80 %

Room

Notation : 80 %

Location

Notation : 60 %

Cleanliness

Notation : 100 %

Price

Notation : 80 %

184 day(s) ago
28/08/2019

Notation : 97 %

Excellent especially great staff

Service

Notation : 100 %

Breakfast

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

203 day(s) ago
09/08/2019

Notation : 80 %

Dans l'ensemble correct

Service

Notation : 100 %

Restaurant

Notation : 80 %

Room

Notation : 60 %

Location

Notation : 100 %

Cleanliness

Notation : 60 %

Price

Notation : 80 %

208 day(s) ago
04/08/2019

Notation : 87 %

We loved our stay at this hotel. It was quiet, clean, a large room. The bed was firm.. the staff was friendly.

Service

Notation : 100 %

Breakfast

Notation : 100 %

Room

Notation : 80 %

Location

Notation : 80 %

Cleanliness

Notation : 80 %

Price

Notation : 80 %

208 day(s) ago
04/08/2019

Notation : 80 %

We really enjoyed our stay and would stay again and recommend. We brought our bike with us and that made a big difference as we didn't have to use the car everyday. We used the cycle paths.

Service

Notation : 80 %

Breakfast

Notation : 60 %

Restaurant

Notation : 80 %

Room

Notation : 100 %

Location

Notation : 60 %

Cleanliness

Notation : 100 %

Price

Notation : 80 %

208 day(s) ago
04/08/2019

Notation : 87 %

Nice and clean rooms. Nice stuff.

Service

Notation : 80 %

Breakfast

Notation : 100 %

Room

Notation : 80 %

Location

Notation : 60 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

218 day(s) ago
25/07/2019

Notation : 90 %

We really liked staying at this hotel. We always need a hotel as we travel from the UK to Portugal via France by car. This hotel looks like a kind of heap of ship containers made of cement so it may make some a bit suspicious of its service and quality. But for a roadside hotel at that price for that category it was a pleasant surprise. The young man at reception was a kind person and a helpful professional. We stayed on a ground floor room which is what we prefer as we have to carry our pets and their stuff from the car for the night. It was a large ground floor room with an extra bed in a corner off from the main room, a wide corridor with lots of wardrobe space, a corner for the pet stuff, and a good sized shower/WC bathroom. A bit like a suite or a small students flat.The shower needs some design improvement so the water doesn't go all over the place.It was all very clean and looking new. A good experience and we recommend this hotel: do not be put off by its LEGO-container like construction!

Service

Notation : 100 %

Breakfast

Notation : 60 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

219 day(s) ago
25/07/2019

Notation : 100 %

Very good french Hotel with big rooms.

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

225 day(s) ago
19/07/2019

Notation : 97 %

Very friendly and helpful staff.
Nice interior design in reception and restaurant area.

Service

Notation : 100 %

Breakfast

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

229 day(s) ago
14/07/2019

Notation : 100 %

Stayed with dog on way south and again on return. All excellent - food fantastic on first stay no restaurant available weekend so shopped at supermarket 50 mts from room and used kitchen in room.

Service

Notation : 100 %

Breakfast

Notation : 100 %

Restaurant

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

233 day(s) ago
11/07/2019

Notation : 86 %

Positive. RAS je reviendrais

Service

Notation : 80 %

Breakfast

Notation : 80 %

Restaurant

Notation : 80 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 80 %

237 day(s) ago
07/07/2019

Notation : 80 %

Very pleasing. I would appreciate a spy hole in the external door so I could see who was standing out there before opening the door.

Service

Notation : 100 %

Room

Notation : 80 %

Location

Notation : 60 %

Cleanliness

Notation : 80 %

Price

Notation : 80 %

241 day(s) ago
02/07/2019

Notation : 100 %

Would definitely recommend this place to anyone who is looking for something a bit different. Don’t be put off by the appearance of what could be shipping containers. It is a lovely clean place with great service by nice staff. Good internet, air con in the room, comfy bed, what more could you ask!

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

241 day(s) ago
02/07/2019

Notation : 87 %

Restaurant and bar was not open on the weekend though prices were the same which seemed odd but overall a great place to stay

Service

Notation : 100 %

Breakfast

Notation : 80 %

Room

Notation : 80 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 80 %

255 day(s) ago
18/06/2019

Notation : 100 %

Tranquillo ottimo peaceful

Service

Notation : 100 %

Breakfast

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

271 day(s) ago
02/06/2019

Notation : 67 %

It was good.The room was quite so we did had a good sleep.The bed is big enough for 2 persons and the bed for our child is also good.

Service

Notation : 80 %

Breakfast

Notation : 60 %

Room

Notation : 80 %

Location

Notation : 60 %

Cleanliness

Notation : 60 %

Price

Notation : 60 %

283 day(s) ago
21/05/2019

Notation : 100 %

Perfect stop over. Very relaxing.

Service

Notation : 100 %

Breakfast

Notation : 100 %

Restaurant

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

302 day(s) ago
03/05/2019

Notation : 87 %

We were very happy, and if the beds were a little more comfortable, we would definitely stay there again. It was a great option for a family with an older child.

Service

Notation : 100 %

Breakfast

Notation : 80 %

Room

Notation : 60 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

312 day(s) ago
23/04/2019

Notation : 97 %

We arrived pretty late on that day (after 22:00), staff is really helpful with information. I even ask for water boiler, and got it right away. The next morning we had great breakfast

Service

Notation : 100 %

Breakfast

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 80 %

312 day(s) ago
23/04/2019

Notation : 97 %

Ecxelent stay in your hotel

Service

Notation : 100 %

Breakfast

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

329 day(s) ago
05/04/2019

Notation : 100 %

Everything was god and nice

Service

Notation : 100 %

Breakfast

Notation : 100 %

Restaurant

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

334 day(s) ago
01/04/2019

Notation : 80 %

Correcte, bonne situation

Service

Notation : 80 %

Breakfast

Notation : 80 %

Restaurant

Notation : 80 %

Room

Notation : 80 %

Location

Notation : 80 %

Cleanliness

Notation : 80 %

Price

Notation : 80 %

339 day(s) ago
26/03/2019

Notation : 80 %

other than the restaurant a very enjoyable experience

Service

Notation : 100 %

Restaurant

Notation : 20 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 80 %

527 day(s) ago
19/09/2018

Notation : 87 %

Price quality very good

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 80 %

Price

Notation : 80 %

Breakfast

Notation : 80 %

537 day(s) ago
10/09/2018

Notation : 100 %

Excellente je reviendrai

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

Breakfast

Notation : 100 %

548 day(s) ago
30/08/2018

Notation : 69 %

Regular. Baño mal, prefabricado.

Service

Notation : 80 %

Room

Notation : 60 %

Location

Notation : 60 %

Cleanliness

Notation : 80 %

Price

Notation : 60 %

Breakfast

Notation : 80 %

Restaurant

Notation : 60 %

550 day(s) ago
28/08/2018

Notation : 87 %

Interesting hotel with a spacious room and good wet room.

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 80 %

Price

Notation : 80 %

Breakfast

Notation : 80 %

550 day(s) ago
27/08/2018

Notation : 83 %

Great! Next to a supermarket.

Service

Notation : 100 %

Room

Notation : 80 %

Location

Notation : 60 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

Restaurant

Notation : 60 %

552 day(s) ago
26/08/2018

Notation : 97 %

Spacious and clean rooms
With Easy parking
Friendly and cooperative staff
Security staff excellent
Undoubtedly worth what we paid for

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

Breakfast

Notation : 80 %

557 day(s) ago
20/08/2018

Notation : 100 %

It was absolutely fantastic! The staff was beyond helpful and accommodating! So pleased with our stay!

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

565 day(s) ago
13/08/2018

Notation : 90 %

, Very good relation prive vs quality

Service

Notation : 100 %

Room

Notation : 80 %

Location

Notation : 80 %

Cleanliness

Notation : 80 %

Price

Notation : 100 %

Restaurant

Notation : 100 %

567 day(s) ago
11/08/2018

Notation : 80 %

Very nice. Bit far away from town and not a lot to do at hotel

Service

Notation : 80 %

Room

Notation : 80 %

Location

Notation : 80 %

Cleanliness

Notation : 80 %

Price

Notation : 80 %

Breakfast

Notation : 80 %

Restaurant

Notation : 80 %

578 day(s) ago
31/07/2018

Notation : 64 %

Room was great but the bathroom smelt so bad it was awful it made my friend and I feel sick! We booked with booking.com as it was €10 cheaper than direct on the hotel website, on arrival at the hote they were offering rooms for a fraction of the cost we paid, even though we originally wanted to book direct (the day before) but the price was €40 more. I felt ripped off.

Service

Notation : 100 %

Room

Notation : 60 %

Location

Notation : 80 %

Cleanliness

Notation : 60 %

Price

Notation : 20 %

582 day(s) ago
27/07/2018

Notation : 93 %

We had a very good stay there, nice clean modern efficient room, nice people. We were there on a friday and then there is no dinner. But we got a very good hint to dine in Caen-center at P’tit B. The hotel is in a new district, we had some difficulty to find the adresss (with TomTom) There is a rue and a avenue with the same name

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

Breakfast

Notation : 80 %

591 day(s) ago
17/07/2018

Notation : 67 %

+ Lovely stay, Nice comfy beds.
- everything is offset so the double door coils not open. The showerhead rail broken so needed to hold it in my hand. 3 person room, 2 towels.

Service

Notation : 80 %

Room

Notation : 40 %

Location

Notation : 60 %

Cleanliness

Notation : 80 %

Price

Notation : 60 %

Breakfast

Notation : 80 %

633 day(s) ago
06/06/2018

Notation : 100 %

Excellent, we enjoyed our stay.

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

Breakfast

Notation : 100 %

637 day(s) ago
01/06/2018

Notation : 77 %

Staff were very friendly. Rooms spacious and clean.

Service

Notation : 100 %

Room

Notation : 80 %

Location

Notation : 60 %

Cleanliness

Notation : 80 %

Price

Notation : 80 %

Breakfast

Notation : 60 %

638 day(s) ago
01/06/2018

Notation : 93 %

Very good ...really helpful friendly people
Bike lock up useful
Excellent value for money
Would stay again

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 80 %

Breakfast

Notation : 100 %

844 day(s) ago
07/11/2017

Notation : 100 %

It was a nice stay. We slept very well.

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 100 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

Breakfast

Notation : 100 %

846 day(s) ago
04/11/2017

Notation : 90 %

I have been there for the second time and am very satisfied. I will also book again when I am in Caen.

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 80 %

Breakfast

Notation : 80 %

893 day(s) ago
19/09/2017

Notation : 90 %

Overall the hotel is good value and we use it every time we go to Caen.

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

Breakfast

Notation : 60 %

906 day(s) ago
05/09/2017

Notation : 94 %

Great place but difficult to find even with GPS. Very friendly staff.

Service

Notation : 100 %

Room

Notation : 100 %

Location

Notation : 80 %

Cleanliness

Notation : 100 %

Price

Notation : 100 %

Breakfast

Notation : 100 %

Restaurant

Notation : 80 %

You will find below the terms of our agreement relating to the processing of your personal data. The aim is to inform you about the way in which we use this data and how you should proceed if you wish to change the data we hold.

1- Nature of personal data collected

The information that we collect is the result of the entry of your name and address at the time of booking and at your subscription to the newsletter.

2- What do we do with this data?

The information which you give to us is only passed to SAS HOTELS LIBERA.

This information aids in the processing of your booking (Booking section, search, booking monitoring).

In accordance with the French general Data Protection law of 6 January 1978, you have the right to access, correct, change and remove the data relating to you. You can exercise this right by sending an email or a letter to the following address: SAS HOTELS LIBERA – DIRECTION – 42, rue Nelson Mandela – 14460 Colombelles - France.

3- Cookies

You must accept cookies for this site to work properly.

A cookie is a collection of data recorded by your browser. In the case of this site, it contains a session identifier which enables you to remain connected while you move from one screen to another. It is created when you connect to the site and automatically expires when you shut your browser window, or after 30 minutes of non use.

If when you access our site, a message invites you to accept a cookie, you should accept it. Refusing a cookie could lead to errors which prevent you from fully using the site.

Declaration with CNIL (French Data Protection Authority) (automated processing of personal data implemented as part of an Internet site) under registration number 1787678 v 0, on 18 August 2018. For any consultation problems, write to us at:

- SAS HOTELS LIBERA
- 42, rue Nelson Mandela
- 14460 Colombelles

Non-contractual photos

Ikki Raw