General conditions of sale

general conditions of sale to be provided to us – this is an example

Article 1: Reservation

It is recommended that anyone wishing to stay at the hotel book in advance and obtain the agreement of the hotelier. When making any reservation, the customer must pay a deposit or a credit card number. The hotel contract is deemed concluded upon agreement between the parties. If the bank card is rejected, the hotel may cancel this reservation.

The hotel reserves the right to pre-authorize the credit card prior to arrival.

The amount of the deposit varies depending on the length of stay. 30% of the total amount will be charged upon reservation for stays of 9 nights or more (non-refundable), then the remainder one month before arrival (non-refundable).

Article 2: Payment

The accommodation benefit is payable no later than the day of departure. We accept the following bank cards: Visa, Mastercard, Amex. It is also possible to pay by holiday voucher or cash.

By application of article 2102 of the Civil Code, the customer cannot object to the retention of his baggage if he refuses to pay.

A credit card number will be required as a guarantee.
Room rates are based on the day. Failure to pay will result in the immediate expulsion of the customer subject to legal proceedings for payment of their debt. In the event of a dispute, jurisdiction will be assigned to the Judge of the Civil Court of CAEN.

If you cannot provide us with this document, we will be forced not to grant your room rental request.

Article 3: Tourist tax

The tourist tax is never included in the price of the reservation. It is in force in the municipality and payable on site. Amount 2024: €0.80 per adult per night.

Article 4: Cancellation of reservation and commitment

If you notify the hotel before 12 p.m. the day before your arrival, the hotel will not charge any fees. If there is a late cancellation or no-show, the hotel will charge the amount of the first night from your credit card.

Article 5: Access to rooms, departure and arrival

Upon arrival, unless agreed by the hotelier, the customer cannot demand to occupy the room before 3 p.m. Nightly rental ends at 11:30 a.m. regardless of the customer's arrival time. A luggage storage service allows guests to leave their luggage at the hotel reception.
A bank imprint will be requested by the establishment upon your arrival.

When leaving, the customer must return their room card. He is prohibited from taking any object belonging to the hotel: he must notify the hotelier if he notices a mistake and return it, otherwise he will be charged for the object. .

Anyone wishing to stay at the hotel is required to make their identity and that of the people accompanying them known.

Article 6: Children and extra beds

Baby cots are free (subject to availability). Some rooms cannot accommodate a baby cot.

A supplement of €20 will be charged for an extra bed (subject to availability).

Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid directly to the property.

Article 7: Domestic animals

Pets are allowed with a supplement of €15 after agreement with the hotelier; otherwise, access to the hotel may be prohibited.

Guide dogs for the blind are admitted free of charge with prior agreement from the hotelier.

A pet is the responsibility of the room tenant. It is forbidden to leave it unattended in the room.

Any damage, caused voluntarily or involuntarily, must be paid by the tenant of the room.

Article 8: Degradation

The customer must use the rented item in a good manner.

The rooms made available to our customers are checked, functional and in good condition. Our guests are invited to report any violations immediately to the hotel reception.

In the event of a problem, the customer must incur civil liability. In the event of damage, the hotel reserves the right to invoice the customer for the cost of repair or replacement. The same applies for any infraction noted after the client's departure, the amount of compensation will be debited from the client's card.

The hotel may demand, in the event of voluntary or involuntary damage to materials, objects, furniture belonging to the hotel, full reimbursement with a penalty and damages of €60 to €2,000.

The hotel may require a cleaning fee if the room is left in a condition that is deemed unsuitable (wine stain, alcohol, coffee, cigarette traces, excrement, etc.). In the event of damage to carpets, bedding or box springs, the hotel will require reimbursement of the damage with a minimum charge of €200 for repairs and to prevent the rooms from being re-let.

Generally speaking, the customer must pay for any damage caused directly to the hotel. He can call on his insurance (if he wishes to be reimbursed) for all voluntary or involuntary damage he causes during his stay.
All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from a guest who smokes in their room. If the guest wishes to continue smoking inside or outside the designated areas, they will be asked to leave the hotel.

In the event of non-compliance with the hotel's internal regulations (available on site), the customer will be asked to leave the hotel without being able to demand any reimbursement. The hotel reserves the right to charge the amount for consumption not declared on departure as well as room damage. This amount will be taken from the bank imprint provided when booking. The hotel will have no obligation to notify the customer but can provide them with an invoice upon request.

Article 9: Complaint

Any complaints about the quality of the services provided must be presented to the hotelier immediately.

Article 10: Forgotten matters

Items left or abandoned are collected and stored for 1 year. After this date, the objects are destroyed. If you want the hotel to return them to you, the customer is required to notify them. The bank card of the reservation will be charged with the amount of the shipment.

Article 11: Acceptance of regulations and general conditions of sale

The hotel's internal regulations apply to all reservations. Any stay entails acceptance of the special conditions and internal regulations of the Hotel. Failure to comply with the above provisions results in immediate termination of the contract.